Customer Service Representative

First Bank•Waverly, IA

12d

About The Position

Do you enjoy getting to know people and having conversations? Then becoming a Customer Service Representative with First Bank would be a great fit for you! As a Customer Service Representative, you will interact with customers each day providing exceptional service and accurately completing transactions. You will build relationships with our customers to better understand their needs and offer services that fit their needs.

Requirements

High school diploma or equivalent
Math skills
Basic computer skills
Confidentiality
Strong communication skills

Nice To Haves

Prior experience in customer service

Responsibilities

Process monetary transactions for customers, such as cashing monetary instruments, making deposits, withdrawals, and payments for mortgage, consumer loans, etc.
Create money orders, official checks, etc.
Scan transactions into system for processing
Provide timely, courteous and professional customer service
Build appropriate relationships with customers to better understand their banking needs
Responsible for having an in depth understanding of transactional processes and retail bank products
Assist customers with resolution of account concerns and issues
Promptly and cheerfully answer phone calls and greet in a professional manner
Accurately process transactions evidenced by balancing daily
Ensure assigned cash drawer is kept secure at all times
Keep cash drawer within assigned drawer limits
Balance ATM, vault, etc. as assigned
Responsible for having at minimum a general understanding of all products the bank offers and presenting bank products as solutions to customers
Support the overall sales effort by referring customer to others within the bank for financial solutions
Participate in retail product campaigns the bank initiates
Open new accounts or close accounts for customers
Complete and submit maintenance requests on behalf of customer
Answer customer questions knowledgeably or take initiative to seek out answers on behalf of the customer
Work as one collective bank team and assist in other departments as needed
Understand and comply with the related laws and compliance regulations that pertain to the position including but not limited to bank secrecy act, confidentiality, privacy, and funds availability policy
Complete training as needed or required
Other duties as assigned