Customer Service Representative - Entry Level

MSI Inc.•Pleasanton, CA

22h

About The Position

We are currently seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will serve as a key point of contact for clients and event attendees, ensuring a seamless, positive experience from start to finish. If you have strong communication skills, thrive in a fast-paced environment, and are passionate about delivering outstanding customer service, we’d love to hear from you.

Requirements

Excellent verbal and written communication skills
Strong problem-solving abilities with a focus on customer satisfaction
Ability to multitask and adapt in a fast-paced event environment
Proven experience in customer service or client-facing roles preferred
Empathy and active listening skills to effectively address customer concerns
Positive attitude with a strong customer-first mindset

Responsibilities

Act as the primary point of contact for customer inquiries, providing accurate and timely information
Deliver exceptional customer support to both clients and event attendees
Build and maintain strong client relationships to ensure satisfaction and retention
Assist attendees with event registration, schedules, and general event information
Create a welcoming and professional experience that enhances event engagement
Resolve customer issues quickly with effective, solution-oriented communication
Collaborate with internal teams including event marketing and coordination staff
Communicate across multiple channels including phone, email, and live chat
Keep clients and attendees informed about event updates, changes, and important details
Support smooth event execution through clear and consistent communication