Customer Service Representative

Fire Mountain Gems and Beads • Grants Pass, OR

1d • Onsite

About The Position

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional customer service and will play a key role in ensuring a positive experience for our customers. You will be responsible for placing orders, addressing customer inquiries, resolving issues, and providing information about our products and services.

Requirements

• 1+ years of customer service experience; office, hospitality, retail, etc.
• Clear and concise oral and written communication skills, including the ability to ask qualifying questions to resolve issues
• Courteous and professional in external and internal communication
• Listening Skills with a focus on understanding various questions about products, online ordering, etc.
• Confidentiality skills
• Ability to follow call guidelines while maintaining a friendly professionalism; empathetic to customers’ needs
• Computer and keyboarding skills sufficient to record information from the customer in an accurate and efficient manner
• Ability to multitask, prioritize, and manage time effectively
• Be receptive to performance evaluations and call improvement suggestions

Nice To Haves

• Bilingual in English and Spanish is a plus, but not required

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat, in a friendly, professional, and positive manner
• Handle customer complaints, provide appropriate solutions and alternatives within set time limits; follow up to ensure resolution
• Maintain customer accounts, place customer orders, catalog requests, and correction orders utilizing our specialized order-taking software
• Utilizing customer service software to input products, research questions, and resolve issues about our extensive product list
• Interacting with customers and supervisors while utilizing several computer applications simultaneously
• Offering product suggestions accurately, utilizing various catalogs and programs for assistance
• Utilizing the computer and our website for product research and customer solutions
• Filling out all applicable forms accurately and neatly
• The ability to problem solve issues thoroughly, accurately and with solid written and verbal communication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees