Customer Service Representative

AAA Service Plumbing, Heating, Electric • Golden, CO

20h

About The Position

This position involves greeting incoming callers and processing appointments for the business. The representative is expected to assist customers in a consistently professional, friendly, and urgent manner, accurately conveying information to external and internal customers using scripts and other internal sources to secure appointments for technicians.

Requirements

• At least 3 years of customer service experience.
• At least 1 year of call center experience.
• Able to use and understand different computer systems.

Nice To Haves

• Industry knowledge is a plus!

Responsibilities

• Exhibits consistently professional and congenial customer service practices to answer incoming calls from customers and book appointments for our technicians: All calls answered with urgency in a professional manner.
• Call handling and meeting customer needs consistently followed.
• Meet the call center goal for opportunity expectations in respect to setting appointments.
• Existing tools, scripts, and systems used consistently to book appointments.
• Department procedures followed routinely to ensure consistently high sales.
• Logging into systems in a timely manner.
• Makes follow- up calls to customers for satisfaction of service performed by technicians.
• Check invoices to ensure technician input proper payment and information in each order for accounting.
• Other job duties as assigned.

Benefits

• Competitive compensation PLUS bonuses!
• Get paid weekly! Every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued sick and vacation time.
• Ongoing technical and developmental training to further your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees