Bilingual Customer Service Representative (Spanish/English)

Kalos Services Inc.•Clermont, FL

8h•$15 - $20•Onsite

About The Position

At Kalos Services, we believe in doing things the right way—not just technically, but in how we treat people. For 20 years we have proudly serve our Central Florida community with integrity and excellence in providing HVAC, Plumbing, and Electrical services. As our Residential Division continues to grow, we’re looking for a dependable and professional Customer Service Representative (CSR) who is bilingual in Spanish and English to join our team. Location: On-site Clermont, Florida Compensation: $15–$20 per hour, based on experience Schedule: Full-time Monday–Friday, Day Shift

Requirements

Bilingual (Spanish/English) — Must be fluent in both spoken and written communication
Prior experience in customer service, dispatching, receptionist, or call center work (home services/trades experience is a plus)
Strong communication, listening, and problem-solving skills
Ability to multi-task, stay organized, and remain calm in a fast-paced environment
Tech-savvy and comfortable learning new technological platforms
A team-oriented attitude, dependable work ethic, and a desire to help others

Nice To Haves

Prior experience in customer service, dispatching, receptionist, or call center work (home services/trades experience is a plus)

Responsibilities

Serve as the first point of contact for homeowners needing HVAC, Plumbing, or Electrical service
Answer inbound calls and make outbound calls for scheduling, follow-ups, and appointment confirmations
Schedule service appointments efficiently based on urgency, location, and technician availability
Enter and manage customer data accurately in our dispatching software
Coordinate with dispatchers and project managers to ensure smooth job flow and communication
Resolve customer concerns or complaints with professionalism, clarity, and empathy
Assist with basic administrative support, including service plan renewals, warranty documentation, billing questions, and other role related tasks

Benefits

$500 deductible with significant savings—our employees pay 58% less for insurance than the average employer in Florida.
Direct Primary Care membership for same-day or next-day appointments.
$0 Copays for Primary Care visits, Diagnostic Medical Imaging, and Mail-Order Pharmacy (250+ brand/specialty medications).
Access to a Care Concierge Team to help you navigate healthcare, schedule appointments and manage your medical bills.
$0 copays for Mental Health Counseling.
Full coverage for preventive care.
$10 for exams and $25 for lenses.
$10,000 in free life insurance for all employees, with options for additional life and accident insurance.
Short-term and long-term disability coverage.
24/7 telemedicine access.
Free cancer treatment with select providers.
Free Employee Assistance Program (EAP) for personal support.