Customer Service Representative (Bilingual – English/Spanish)

SafeRide Health

4d • $18 • Remote

About The Position

At SafeRide Health, we restore access and dignity to care by ensuring transportation is never a barrier to medical treatment. As a Bilingual Customer Service Representative, you will support English- and Spanish-speaking members, providers, and health plans requesting non-emergency medical transportation (NEMT). This role plays a vital part in ensuring equitable access to care by delivering accurate scheduling support and compassionate service to diverse communities nationwide.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of inbound call center experience in a high call-volume environment.
• Fluency in English and Spanish (verbal and written), including the ability to communicate clearly and professionally in both languages.
• Ability to type at least 35 words per minute accurately.
• Strong verbal and written communication skills.
• Demonstrated ability to remain calm and professional in high-stress situations.
• Ability to work flexible shifts.
• Must pass a criminal background check and sanctions screening.
• Dedicated, quiet, well-lit workspace free from interruptions.
• Notebook or desktop computer with minimum processing speed of 1.6 GHz and 16 GB usable RAM available.
• High-speed wired broadband internet: minimum 150 Mbps in a dedicated environment or 300 Mbps in a shared environment (backup provider preferred).

Nice To Haves

• Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines.
• Knowledge of health insurance programs and benefits.
• Experience serving geographically and culturally diverse populations.

Responsibilities

• Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish.
• Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion.
• Confirm member eligibility and review transportation benefits.
• Respond to member inquiries regarding transportation services in both languages.
• Identify and assess members’ additional needs and escalate when appropriate.
• Intake and document member concerns and complaints in accordance with internal guidelines.
• Collaborate with internal departments to resolve real-time service issues.
• Perform other duties as assigned.

Benefits

• Career growth and development opportunities within a rapidly growing healthcare organization
• Competitive hourly pay
• Quarterly performance-based incentive opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid sick leave
• Paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED