Customer Service Representative

CRH Americas•Springdale, AR

34d•$20•Onsite

About The Position

Standard Materials Group, Inc. is a CRH company producing and providing Ready Mix and Materials transportation serving Arkansas and Oklahoma. Standard Materials Group, Inc. and its founding companies have been serving our customers since early in the 20th Century and look forward to continued success in the 21st Century! Join Our Team and Grow Your Career in a Dynamic, Supportive Environment Who We Are We are a leading provider of ready-mix, construction, asphalt, paving, and sand & gravel solutions, dedicated to delivering excellence to our customers and supporting our valued team members. We are seeking a motivated and resourceful Customer Service Representative to join our operations team and help drive our continued success.

Requirements

High school diploma or GED required; AA degree or college coursework preferred.
At least 2-4 years' experience in a dispatching or logistics environment, preferably related to construction materials.
Valid state driver's license and a clean driving record.
Must be 18 years of age or older and able to pass pre-employment physical, drug screening, and background check.
Exceptional verbal and written communication skills.
Ability to build rapport at all levels—from customers and drivers to management and support staff.
Proficiency with computers, office equipment, and relevant software (word processing, spreadsheets, databases).
Familiarity with truck and plant capacities, inventory management, and the nuances of asphalt, paving, construction, and related products.
Strong critical thinking skills—able to analyze issues and make decisions independently under pressure.
Dedication to safety, teamwork, and maintaining a consistent work schedule.

Responsibilities

Respond to customer inquiries by phone with professionalism, positivity, and a solutions-oriented approach.
Process detailed and accurate orders, providing guidance on product availability, plant locations, and delivery schedules.
Assist drivers with navigating delivery areas and identifying optimal routes to job sites.
Develop strong relationships with customers, foremen, and internal teams to ensure seamless service and repeat business.
Monitor inventory and materials at various plants and worksites, coordinating with the construction division to meet project needs.
Track and review driver timecards and service hours, supporting compliance and operational efficiency.
Coordinate driver schedules, random drug tests, and DOT physicals as needed.
Support hiring efforts by screening applicants and participating in driver meetings to foster communication and engagement.
Collaborate with maintenance teams to schedule equipment repairs and with payroll to ensure accurate timekeeping.
Demonstrate reliable attendance and flexibility to meet business needs, including occasional nights and weekends.

Benefits

Competitive pay is $20 an hour, with opportunities for advancement.
$1500 Sign on Bonus
Supportive team environment and ongoing training.
Chance to play a vital role in serving the construction industry and building lasting relationships.
Comprehensive benefits package available.
Paid Time Off (PTO) to support work-life balance.
401(k) retirement plan with company contribution.
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion