Customer Service Representative
About The Position
Customer Service Representative Veterinary Hospital – Full Time Our growing veterinary hospital is looking for a reliable, upbeat, and compassionate Customer Service Representative to join our team! If you love helping people and pets, thrive in a fast-paced environment, and bring a positive attitude to work every day, we’d love to meet you. Position Details Full-time position Immediate start date available Schedule: Monday–Friday with alternating shifts: 7:30 AM – 4:30 PM 8:00 AM – 5:00 PM Rotating Saturdays: 8:00 AM – 12:00 PM When scheduled to work a Saturday, you will receive a half day or full day off during the week If you are passionate about customer service, enjoy working with animals, and are looking for a long-term role in a caring veterinary hospital, we encourage you to apply! PHYSICAL DEMANDS: While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including Saturdays. SUPERVISORY RESPONSIBILITIES: None
Requirements
- Reliable, punctual, and dependable
- Upbeat, friendly, and professional demeanor
- Strong empathy and compassion for clients and their pets
- Excellent communication and multitasking skills
- Ability to remain calm and positive in a busy environment
- Comfortable working with computers and phone systems
Nice To Haves
- Prior customer service experience preferred (veterinary or medical experience a plus, but not required)
Responsibilities
- Greet clients and patients with warmth, professionalism, and empathy
- Answer phones, schedule appointments, and manage client communications
- Provide exceptional customer service during check-in and check-out
- Accurately enter and update patient and client information
- Communicate clearly with clients regarding services, appointments, and hospital policies
- Support the veterinary team in creating a smooth and welcoming client experience
Benefits
- Supportive and team-oriented work environment
- Opportunity to make a meaningful difference for pets and their families
- Consistent schedule with weekday hours and rotating Saturdays
- Training provided for the right candidate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
