Customer Service Representative

TEKsystems•East Lansing, MI

12d•$15 - $15•Remote

About The Position

RJP (Real Job Preview) Zoom call with the Maximus team will be December 17th/18th from 1:00-2:30, equipment pick up will be November 7th from East Lansing and the position will start on January 8th. Position will be remote indefinitely at this time. Must have a quiet place to work without distractions, internet speed of 20 mbps. Hours: Monday - Friday. Must be available from 8am-5pm. Starting hourly rate is $15.00hr. Training Hours/Days: MBSH: 8:00 AM - 5:00 PM M-F, 13 days – subject to change Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan. This specific role will be assisting clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. They answer questions about navigating the portal and setting up services Handles customer service inquiries and problems via the telephone, recording consistent problem areas. May respond to e-mail inquiries. Customer service is the primary function. Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. May respond to customer inquiries by referring them to published materials, secondary sources, or more staff. Communicates routine information in a clear and accurate way with internal and external contacts • Must live within the state of Michigan • 25 Mbps download/10 Mbps upload internet speed, at least 30 GB of data (50 Mbps if you share internet with others in the household) • Quiet place/distraction free, smart phone or tablet • Working remotely is not a substitute for dependent care • Must sign all agreements

Requirements

Must live within the state of Michigan
25 Mbps download/10 Mbps upload internet speed, at least 30 GB of data (50 Mbps if you share internet with others in the household)
Quiet place/distraction free, smart phone or tablet
Working remotely is not a substitute for dependent care
Must sign all agreements
Feel comfortable working on a computer and the ability to use dual monitors
35 WPM on typing test that we will give (test scores will be uploaded into Fieldglass)
They will have to talk and type at the same time (real time) while taking calls
Great communication both verbal and written
Clear and articulate speech as this position is over the phone
Customer service experience (could be call center, retail, banking, face to face or over the phone customer service)
Shift flexible

Nice To Haves

Benefit enrollment experience
Champs, CRM, MAXeb experience
Large volume call experience

Responsibilities

Answer inbound calls providing education, enrollment, and helpline services for the State of Michigan.
Assisting clients with the Atypical Provider program that helps Michigan residents apply for assistance with Home Health care services.
Help clients that may be having trouble navigating the website or individuals that do not have access to the website.
Answer questions about navigating the portal and setting up services
Handles customer service inquiries and problems via the telephone, recording consistent problem areas.
May respond to e-mail inquiries.
Customer service is the primary function.
Calls are basic and routine.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
May respond to customer inquiries by referring them to published materials, secondary sources, or more staff.
Communicates routine information in a clear and accurate way with internal and external contacts