Customer Service Representative

FASTSIGNS #132001•Laurel, MD

13h•Onsite

About The Position

FASTSIGNS #132001 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the first point of contact for current and prospective customers at the FASTSIGNS Center, creating a professional, energetic experience that builds trust and drives sales conversions Engage, qualify, and follow up with inbound and outbound leads, with an expected conversion rate of approximately 30–50%, turning inquiries into paying and repeat customers Prepare accurate estimates, present solutions confidently, implement work orders, and follow established processes to ensure timely production and delivery of finished orders Work closely with vendors, production partners, and internal teams to coordinate materials, timelines, pricing, and quality standards Communicate with customers through multiple channels including email, telephone, in-person interactions, and on-site visits at their place of business Participate in daily team meetings, support execution of business and marketing plans, and contribute directly to the overall success and revenue growth of the FASTSIGNS Center Build and maintain long-term client relationships by delivering excellent service, proactive communication, and consistent follow-through Act as a people-person who is driven, goal-oriented, and customer-focused, with a strong desire to meet targets, solve problems, and grow accounts over time Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

Requirements

High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work

Nice To Haves

2-3 years of retail or counter sales experience preferred

Responsibilities

Be the first point of contact for current and prospective customers at the FASTSIGNS Center, creating a professional, energetic experience that builds trust and drives sales conversions
Engage, qualify, and follow up with inbound and outbound leads, with an expected conversion rate of approximately 30–50%, turning inquiries into paying and repeat customers
Prepare accurate estimates, present solutions confidently, implement work orders, and follow established processes to ensure timely production and delivery of finished orders
Work closely with vendors, production partners, and internal teams to coordinate materials, timelines, pricing, and quality standards
Communicate with customers through multiple channels including email, telephone, in-person interactions, and on-site visits at their place of business
Participate in daily team meetings, support execution of business and marketing plans, and contribute directly to the overall success and revenue growth of the FASTSIGNS Center
Build and maintain long-term client relationships by delivering excellent service, proactive communication, and consistent follow-through
Act as a people-person who is driven, goal-oriented, and customer-focused, with a strong desire to meet targets, solve problems, and grow accounts over time