Customer Service Representative

Performance Radiator Pacific • Raleigh, NC

5h • Onsite

About The Position

Performance Radiator is one of the largest independently owned automotive wholesalers in the nation. Since 1988, we have grown to twenty-nine branches located in 16 states and Canada. With over 30+ years of success in the automotive industry, our growth and reputation have afforded us great relationships with top manufacturers in the world.

At Performance Radiator, you’ll find an amazing company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing industry. At Performance Radiator, we believe that all voices can and should be heard, regardless of seniority or tenure.

Our Commitment to Diversity and Inclusion
Performance Radiator is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

Position
If you are a hardworking and a team player with product delivery experience, we want to talk to you! Performance Radiator is currently looking for a Full Time CSR to join us at our office in Raleigh, NC.

Summary: Represents Performance Radiator in a professional manner to current and prospective buyer through inside phone sales, customer service and retail sales.

Requirements

• High school diploma or general education degree (GED); or two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to calculate figures and amounts such as discounts, percentages, and other relevant business math.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• To perform this job successfully, an individual should have knowledge of accounting software and Order processing systems.
• Individual should understand the sales process in computer and the relationship to distribution and customer service.

Responsibilities

• Attends work on a consistent and punctual basis.
• Maintains clean and organized work station and assists in maintaining overall branch appearance.
• Responsible for answering multi-line phones in an efficient and time conscience manner.
• Presents product/service information to customer in clear, concise manner.
• Utilize Ahoy software to provide quotes for every qualified customer inquiry.
• Update Customer account as necessary.
• Display ability to overcome customer objections with a friendly demeanor.
• Promptly reports any customer service issues to Branch Manager.
• Follow through from initial quote to the printing of the invoice and communicating delivery arrangement to customer.
• Be able and willing to locate parts not housed in inventory of home branch.
• Responsible and accountable to follow procedures relating to customer payments.
• Clearly communicate to co-workers through Invoicing Notes, verbal confirmation and written communication.
• Required to retrieve parts from warehouse as necessary.
• Communicates with Branch Manager and Outside Sales staff regarding changes in marketplace communicated by customers.

Benefits

• 401-K with employer discretionary match after one year of employment
• Medical insurance – $3500.00 High deductible PPO plan, or $1500.00 buy up PPO plan
• Dental insurance – Base plan or buy up plan that includes orthodontia
• Vision Insurance
• Flexible spending account
• Health Savings account
• Colonial Life plans
• Paid Vacation based on tenure/Six paid Holidays/Five sick days per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED