Customer Service Representative

WeDriveU•Richmond, VA

37d

About The Position

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities. The Customer Service Representative is a key part of our Customer Service team. The principal core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use of technology.

Requirements

High School graduate or equivalent
Customer service experience in a contact/call center environment required
Excellent oral communication skills to respond and present professionally to callers and visitors
Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
Strong interpersonal skills and excellent written and oral communication skills required
Critical thinking and problem-solving skills are also required
Excellent oral and written communication skills with excellent interpersonal skills
Computer literacy, preferably in word processing and spreadsheets
Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks

Nice To Haves

Prior logistics/charter sales experience preferred
Transportation industry experience a plus
Bilingual English/Spanish a plus

Responsibilities

Responsible for acting as a liaison between the customer and the company
Provide a world class customer experience to both internal and external customers via phone/email/chat
Assist customers with service requests, changes, cancelation, and other queries
Resolve customer service issues via phone/email/chat
Capture detailed customer charter requests and provide an accurate quotation
Follow-up with leads via phone/email/chat
Assist customers with single call issue resolution
Ensure personal revenue goals and objectives are exceeded
Directly contribute to department revenue goal attainment
Other duties as assigned