Customer Service Representative

MRPC • Butler, WI

9h

About The Position

The Customer Service Representative is responsible for entering and maintaining customer service data within the enterprise system. This associate will input customer data and participate in systematic continuous improvements and the first point of escalation for contract review.

Requirements

• CUSTOMER SERVICE REPRESENTATIVE MUST HAVE PREVIOUS CUSTOMER SERVICE EXPERIENCE IN A MANUFACTURING ENVIRONMENT TO BE CONSIDERED
• All candidates must complete a Culture Index at https://go.cultureindex.com/s/0879C30000
• Requires 1 year of experience customer service to become familiar with duties, procedures and to acquire proficiency in the assigned responsibilities

Responsibilities

• Provide trade show planning and marketing promotional assistance.
• Assist with MRPC web-site updates and E-newsletter support.
• Provide customer hospitality for visitors to MRPC.
• Promote and maintain positive customer relationship within the product services offered.
• Respond to customers inquiries relative to order status, such as shipping, delivery dates, order changes, cancellations, complaints, warranties, and requests for quotations, literature, parts list, etc. as required.
• Timely responses provided to customers on expediting quotes.
• Timely responses on order status, shipping and delivery commitments and inform the Senior Customer Service Representative of any conditions that may require resolutions.
• Inputting of appropriate data into the ERP system relative to the customer orders, data and communications as required.
• Prepare and distribute various reports, to include engineering project status, quote log, customer schedule and backlog reports.
• Maintain service records, customer files and orders as required.
• Learn and enhance other skills within material management
• Continuous improvement projects to streamline use of IQMS
• Track progress on versatility matrix for department depth
• Must follow verbal & written instructions
• Become proficient in company procedures and knowledgeable in opening all department equipment
• Safety protection must be worn as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed