Customer Service Representative

Badger Meter•Collegeville, PA

33d•$20 - $22

About The Position

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. Join Our Customer Care Team Today! Are you looking for a customer service job where you can make an impact every day? Do you thrive in a fast-paced office environment and enjoy solving problems? If so, we want you on our team! As a Customer Service Representative, you’ll be the first point of contact for our customers, ensuring their needs are met with professionalism and care.

Requirements

High school diploma or GED required; Associate’s degree preferred.
0–1 years in customer service, order processing, or administrative support (we’ll train the right candidate!).
Basic proficiency in Microsoft Office
Familiarity with Salesforce CRM and Oracle ERP a plus

Nice To Haves

Familiarity with Salesforce CRM and Oracle ERP a plus

Responsibilities

Maintain accurate customer account records in Salesforce, including discounts, billing details, and account notes.
Communicate promptly and professionally via phone and email to resolve questions and ensure order accuracy.
Review and process Return Material Authorization (RMA) requests.
Collaborate with operations, engineering, and technical support teams to ensure accurate account information.
Enter quotes and orders into Oracle ERP system.
Process credit requests and coordinate with the accounting team.

Benefits

Career Growth: Opportunities to advance within the Customer Care department.
Collaborative Culture: Work with a supportive team that values your ideas.
Impactful Work: Your role directly contributes to customer satisfaction and company success.
The target salary range for this role is $20-$22 an hour plus annual bonus.
Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options