Customer Service Representative

TEKsystems • Ela Township, IL

8d • $20 - $20 • Hybrid

About The Position

We are seeking a Customer Service Representative to join a dynamic corporate team supporting customer orders and troubleshooting product issues. This role involves handling inbound calls and emails from internal partners, creating service requests, coordinating field service engineers, and managing spare parts orders. You will play a key role in ensuring timely and accurate service for customers.

Requirements

• 2+ years of customer service experience in an office environment.
• 1+ year of data entry experience using Microsoft Office (Word & Excel).
• 1+ year of phone-based customer support experience.
• Basic computer skills.

Nice To Haves

• College degree.
• Experience with SAP or logistics.
• Familiarity with Lotus Notes.

Responsibilities

• Answer inbound calls (10–30 per day) and respond to emails professionally.
• Create service requests for repairs, preventive maintenance, and installations.
• Dispatch service orders to field staff within designated timeframes.
• Coordinate hardware installations and maintain communication with stakeholders.
• Support hotline operations and assist with roll-over calls.
• Perform data entry for spare parts orders and delivery complaints.
• Manage inventory movements in SAP and update equipment records.
• Generate daily, weekly, and monthly reports in SAP.
• Assist with scheduling on-call/vacation assignments and other administrative tasks.
• Collaborate with technical assistance teams and other business units as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees