Customer Service Representative

Transco Lines Inc • Russellville, AR

10d • Onsite

About The Position

Interviews customers and records interview information into computer for customer service by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Communicate by phone and email to ensure timely and effective response. Role model the Company’s commitment to customers. Check order entries for accuracy and update orders with rates Order Entry Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised. Notify Customers locations of upcoming deliveries. Manage damaged freight issues in coordination with Safety/HR and the customer. Exhibit attendance that indicates your commitment to the job; help out and cover for co-workers whenever needed.

Requirements

• Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• High School Diploma or GED
• six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• knowledge of TMW Database software.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Responsibilities

• Communicate by phone and email to ensure timely and effective response.
• Role model the Company’s commitment to customers.
• Check order entries for accuracy and update orders with rates
• Communicate load changes or issues to Fleet Managers in a timely and accurate manner so that the driver can be advised.
• Notify Customers locations of upcoming deliveries.
• Manage damaged freight issues in coordination with Safety/HR and the customer.
• Exhibit attendance that indicates your commitment to the job; help out and cover for co-workers whenever needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED