Universal Home Services - Customer Service Representative - Waterford

Universal Home Services • Waterford Twp., MI

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About The Position

Universal Home Services is seeking a full-time Plumbing Dispatch Customer Service Representative (CSR) to join their team. The company is made up of people of all ages and stages in life, focusing on teamwork and maintaining a positive, supportive, and family-oriented environment. They offer excellent benefits, career growth opportunities, and a workplace where employees are valued. The ideal candidate will have previous experience in customer service, office administration, or dispatch, but the company is willing to train a dependable, organized, and eager-to-learn individual.

Requirements

• Strong communication skills, both verbal and written
• Ability to multitask, stay organized, and manage priorities
• Comfortable using computer systems, scheduling software, and multitasking between platforms
• High attention to detail and accuracy
• Ability to work in a fast-paced environment
• Availability for a flexible schedule, including some evenings and some weekends
• High school diploma or equivalent required

Nice To Haves

• Customer service, office administration, or dispatch experience preferred
• College education is a plus

Responsibilities

• Answer incoming customer calls in a friendly, professional manner
• Schedule plumbing service appointments efficiently
• Dispatch technicians to job sites and monitor progress to ensure on-time arrival
• Maintain accurate customer records and job schedules
• Build and maintain strong customer relationships
• Communicate with customers regarding job status or updates
• Provide excellent customer service and handle concerns with empathy and professionalism

Benefits

• Competitive pay
• Health benefits
• 401K with company match
• Paid holidays and vacation
• Opportunities for growth and advancement ", "we promote from within whenever possible
• A supportive, team-oriented, family environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED