Customer Service Representative

Physicians Hearing Network • San Antonio, TX

7d • $20

About The Position

Physicians Hearing Network is the only provider of hearing services in primary care practices across the country. We are an industry leader, growing quickly, and revolutionizing where patients will access hearing care services in the future!
Do you want to join the Revolution?
An exciting full-time opportunity for a Customer Service Representative is open at our corporate office in San Antonio, Texas. The ideal candidate will have a strong attention to detail and will act as a caring and compassionate link between patients and hearing healthcare professionals.

Requirements

• At least 2 years of experience in the medical field, preferably in a patient-facing role (front office, receptionist, etc.)
• At least 2 years of experience in a customer service role
• Bilingual in English and Spanish
• High school diploma (or equivalent)
• Proficient in using Microsoft Office: Word, Excel, and PowerPoint
• Proficient in using OneDrive
• Exemplary customer service
• Highly organized and professional

Nice To Haves

• Experience in insurance verification (preferred)

Responsibilities

• Answer incoming calls and patient calls
• Schedule and confirm patient appointments
• Make outbound scheduling calls to patient lists for assigned practices
• Conduct insurance verifications
• Order supplies, conduct inventory, and ship items for clinics
• Monitor daily activity
• Process manufacturer invoices
• Assist in onboarding new employees and special projects
• Provide support to our field managers and healthcare providers
• Other duties as assigned

Benefits

• Health, dental and vision insurance
• Paid time off
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED