Customer Service Representative

OxyGo•Cleveland, OH

13d•$18 - $20

About The Position

CUSTOMER CARE REPRESENTATIVE OxyGo has an immediate opening for a Customer Care Representative. OxyGo team members are highly successful with proven track records of outstanding customer care and sales success. Join a Company where team members enjoy a team-oriented atmosphere, great work-life balance, extensive product training, and an exciting growth culture! About the role: Responsible for Customer Care activity including order entry, follow-up, tracking and handling all general customer inquiries generated from calls, EDI, email, fax, etc. Understand the needs and expectations of customers and provide relevant solutions. Engage in product & technical discussions to identify needs and provide relevant solutions. Provide support as needed to the sales, operations, and repair/warranty team. Identify opportunities and ways to improve existing and new accounts by demonstrating the ability to promote and up-sell monthly specials and promotions. Model core values of the Company by providing outstanding customer service and creating positive, long-term relationships with customers.

Requirements

Excellent verbal and written communication skills.
Adaptable and flexible in changing situations with customers, team members and products.
Coachable, with a drive to learn and grow.
Ability to handle customer calls promptly and professionally.
Desire to work autonomously towards goals.
Ability to balance sales persistence with customer care courtesy.
Proficient Microsoft Office and knowledge of NetSuite/other ERP systems a plus.
An Associate Degree in Business or equivalent experience in related field.
1-5 years of inside sales or customer care experience.
Customer service experience including phone calls and data input.

Nice To Haves

Experience selling medical products B2B; home healthcare equipment market experience a plus.
Experienced using CRM, HubSpot a plus.

Responsibilities

Responsible for Customer Care activity including order entry, follow-up, tracking and handling all general customer inquiries generated from calls, EDI, email, fax, etc.
Understand the needs and expectations of customers and provide relevant solutions.
Engage in product & technical discussions to identify needs and provide relevant solutions.
Provide support as needed to the sales, operations, and repair/warranty team.
Identify opportunities and ways to improve existing and new accounts by demonstrating the ability to promote and up-sell monthly specials and promotions.
Model core values of the Company by providing outstanding customer service and creating positive, long-term relationships with customers.