Customer Service Representative

Arthur J. Gallagher•Bradenton, FL

5d•$18•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they re free to grow, lead, and innovate. You ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you re not just improving clients' risk profiles, you re building trust. You ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview Are you passionate about customer service in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Call Center Team! Our Customer Service Representatives help our customers when they have questions about their policies - limited sales involved! Remote in Florida Hours: M-F 8am-5pm EST - No weekends Pay: $18/hr Benefits start day one! How you'll make an impact You ll be answering the phone and emails from our customers when they have questions issues around their insurance policies. This isn t your typical call center job, as you might need to investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution. This of course may mean you need to follow up once you have all the information you need. In every interaction you ll demonstrate outstanding listening skills while providing excellent customer service. You ll be patient, show empathy which will further promote our reputation of integrity. We believe that all persons are entitled to equal employment opportunity and we do not discriminate against any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. About You

Requirements

High school diploma
Minimum of 1 year of customer service experience
The ability to type well and use a computer

Nice To Haves

It would be great if you had a 4-40 insurance license, but don t worry if you don t have one, we ll give you all the training and support you need to earn your license, and do a fantastic job.
The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
An eye for detail

Responsibilities

Answering the phone and emails from our customers when they have questions issues around their insurance policies.
Investigating issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution.
Following up once you have all the information you need.
Demonstrating outstanding listening skills while providing excellent customer service.
Being patient and showing empathy.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program