Customer Service Representative (57154)
About The Position
Join us as a Customer Service Representative at Tax Relief Helpers and become the frontline hero in our mission to deliver outstanding client care. In this exciting role, you will tackle the pulse of our daily operations by fielding incoming calls from clients and various parties, addressing their concerns, and directing inquiries to the appropriate experts, ensuring every client interaction enhances their impression of our commitment to excellence. As the first point of contact, you will be more than just a representative; you'll be an ambassador of our values, playing a critical role in molding the client's initial experience with our company. You'll ensure that every client feels heard, helped, and valued from the moment they reach out to us. This is your chance to make a significant impact on our client relationships and be part of a team that values professionalism and exceptional service. We reward our team with a competitive compensation package and ample opportunities for professional growth within our dynamic and supportive environment. Join us and propel your career forward while making a real difference in the lives of our clients.
Requirements
- Education: High school diploma or equivalent.
- Driven and hardworking, with a keen interest in learning and personal growth.
- Coachable, with a willingness to embrace training and feedback to enhance their sales skills.
- Meticulous attention to detail and high sense of accountability.
- Excellent communicators, capable of building trust and rapport with clients over the phone.
- Outgoing and personable while exhibiting professionalism at all times.
- Adaptable, with the ability to adhere to company standards.
- Able to work in a fast-paced, high-energy environment.
- Able to handle challenging situations professionally, including dealing with difficult clients, and maintaining composure and professionalism.
Nice To Haves
- Previous call center experience is highly desired
- Bilingual in both English and Spanish is a plus.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Customer-focused mindset and ability to satisfy clients' needs effectively.
- Strong attention to detail and accuracy in record-keeping.
Responsibilities
- Field incoming calls from customers or other parties and address their inquiries or concerns.
- Effectively handle customer complaints and escalate issues when necessary.
- Direct calls to the appropriate personnel or departments as needed.
- Ensure client satisfaction by addressing their needs and concerns to the best of your ability.
- Mitigate issues to prevent client dissatisfaction that could lead to refunds.
- Maintain accurate records of customer interactions and transactions.
- Adhere to company policies, procedures, and compliance standards in customer interactions
Benefits
- Competitive compensation with opportunities for professional growth.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, sick leave, and access to an Employee Assistance Program (EAP).
- Employee discounts and subsidized gym memberships.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
