Customer Service Representative - Entry Level

MSI Inc. • Virginia Beach, VA

7h

About The Position

We are seeking a motivated Entry-Level Customer Service Representative to join our growing team. This role is ideal for individuals interested in customer service, client relations, event operations, and business support. As an Entry-Level Customer Service Representative, you will serve as a primary point of contact for customers and clients. You’ll handle inquiries, support registrations and transactions, and help maintain smooth day-to-day operations across events and business activities. This position includes paid training, hands-on experience, and opportunities for long-term career growth.

Requirements

• Strong communication skills (verbal and written)
• Professional and customer-focused attitude
• Ability to problem-solve and handle issues calmly
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Team-oriented mindset with a positive approach
• High school diploma or equivalent required

Responsibilities

• Respond to customer inquiries via phone, email, and in-person communication
• Assist with event registration, scheduling, and general service requests
• Process registrations, payments, and transactions using internal systems and CRM tools
• Maintain accurate customer records and interaction logs
• Support service quality improvements through feedback tracking
• Collaborate with internal teams to ensure efficient customer experience
• Assist with administrative tasks and operational support as needed
• Stay updated on company services, offerings, and procedures

Benefits

• Competitive pay with performance-based advancement opportunities
• Full training provided
• Career growth in customer service, operations, and client support
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees