Customer Service Representative

Ellingson Plumbing, Heating, A/C & Electrical • Alexandria, MN

5d

About The Position

About Us: Ellingson Plumbing, Heating, A/C and Electrical is a leading construction company working in both residential, commercial, and industrial applications. At Ellingson, we value integrity, dedication, family, service, and excellence. We take pride in our work and our team, and we are committed to providing the highest level of service to our customers. Ellingson employees make a difference in our communities every day and are the cornerstone of our success. Our small team atmosphere makes working at Ellingson feel like home while still being large enough to provide support and opportunities for career advancement. Position Overview: The Customer Service Representative(CSR) is responsible for providing a friendly helpful experience for the customer. CSRs receive customer calls for service and schedule service technicians. CSRs listen effectively, demonstrate patience and empathy, and communicate thoroughly . CSRs have the ability to define the problem, prioritize the call, and schedule the best available technician. CSRs schedule unplanned work and planned work and respond to customer feedback. CSRs collaborate with Company project managers, sales engineers and the leadership team. CSRs order parts, perform inventory transactions, labor transactions, prepare invoices and take payments. CSRs may participate in special projects or assignments. The environment is high volume, fast paced and ever changing.

Requirements

• Friendly
• Great communicator
• Attention to detail
• Ability to work independently and make decisions to best serve the customer and Company’s needs
• Demonstrate the ability to build interpersonal relationships
• Ability to prioritize and manage multiple tasks
• Proper spelling and grammar
• Proficient computer skills, specifically: Microsoft Excel, Microsoft Word, Microsoft Outlook, ERP systems and Field Service Software
• Ability to develop and maintain professional relationships
• Business Acumen
• Strong verbal and written communication
• Proficient data entry skills
• Software skills
• Prior experience in a customer facing environment
• 2+ years of customer service experience
• Experience in scheduling of staff
• Prior experience with MEP terminology and Systems

Responsibilities

• Receive customer calls for service and schedule service technicians
• Listen effectively, demonstrate patience and empathy, and communicate thoroughly
• Define the problem, prioritize the call, and schedule the best available technician
• Schedule unplanned work and planned work and respond to customer feedback
• Collaborate with Company project managers, sales engineers and the leadership team
• Order parts, perform inventory transactions, labor transactions, prepare invoices and take payments
• Participate in special projects or assignments

Benefits

• Competitive pay based on experience.
• We offer three different health insurance plans.
• Our dental, vision, short-term disability, and life insurance plans are free.
• We offer a 401(k) plan with 3% match, paid time off, holidays and an annual uniform allowance.
• Our employees and their families are very important to us, and we sponsor regular events including employee breakfasts, fishing excursions, skeet, sporting events, holiday dinner, women's outings and other events throughout the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed