Customer Service Representative
About The Position
We’re Watts. Together, we’re reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. Scope of Position This highly motivated individual will join the customer service team and be responsible for providing exceptional support to clients through multiple channels, including phone, email, and chat. Key responsibilities include resolving customer inquiries, managing escalations, maintaining accurate records in the CRM system, and collaborating with internal teams to ensure a positive and efficient customer experience. This position is responsible for supervision of N/A. This position reports to the Plant Manager. This role is onsite and is based in Oviedo, FL.
Requirements
- 3+ years’ experience in customer service or service industry position
- Proficiency in MS Office
- Excellent critical thinking and problem-solving abilities
- Strong verbal/written communication and customer service skills
- Possess the ability to prioritize and manage multiple tasks
- Ability to work independently as well as within a team setting
- Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
- Must successfully establish employment eligibility and satisfactorily complete background checks, including [insert checks], and required pre-employment testing as a condition of employment.
Nice To Haves
- Experience utilizing a CRM system
- Experience using Microsoft Dynamics 365 F&O
Responsibilities
- Generating customer-requested documentation, including, but not limited to: Sales Quotes, Sales Orders, and RMA Documentation
- Interacting with customers daily through various forms of communication in an energetic, positive, and professional manner
- Collaborate with other departments in the company to ensure quotes and orders flow smoothly
- Providing customers with troubleshooting and product training
- Proactively contacting our existing customer base to ensure ongoing satisfaction
- Obtaining and maintaining an in-depth knowledge of our product offerings, as well as the ancillary components, and the related troubleshooting steps and procedures.
- Assume responsibility for other projects and duties as assigned by Customer Service Lead or Company management.
- Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
Benefits
- Competitive compensation based on your skills, qualifications and experience
- Comprehensive medical and dental coverage, retirement benefits
- Family building benefits, including paid maternity/paternity leave
- 10 paid holidays and Paid Time Off
- Continued professional development opportunities and educational reimbursement
- Additional perks such as fitness reimbursements and employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
