Customer Service Representative - Meet Boston Visitors Center
About The Position
Love the city of Boston? Want to share your enthusiasm and knowledge with new and returning visitors? We are seeking enthusiastic, engaging individuals to work as Customer Service Reps in the Visitor Information Center at Boston Common. If you are a high school graduate, a retiree, a college student home for the summer or just looking for a great part-time job, join our growing team! Become a member of our dedicated team tasked with engaging visitors & helping them explore our amazing city! These are SEASONAL, part-time, (15 - 25 hour per week) positions with a schedule requiring some holiday/weekend hours.
Requirements
- Excellent customer service & communication skills.
- Familiarity with Boston/Cambridge area helpful, though training is provided.
- Prior retail/point of sale experience preferred, but not required
- Prior concierge and/or tourism center experience preferred, but not required.
- Ability to work some weekends and holidays.
- Ability to commute and arrive on-time.
- Must be able to wear a uniform (we provide Meet Boston shirt) & consent to background check.
- Must be able to remain in a stationary position up to 50% of the time.
- Frequently moving stock or merchandise in boxes weighing up to 25 lbs.
Nice To Haves
- Prior retail/point of sale experience preferred, but not required
- Prior concierge and/or tourism center experience preferred, but not required.
Responsibilities
- Welcoming visitors to the city with friendly attitude & exceptional customer service.
- Maintaining an organized work environment.
- Remaining informed of local events, Meet Boston membership and programs.
- Offering visitors creative ideas of how to spend their time in the city.
- Stocking the center with current literature and merchandise
- Selling local attraction and tour tickets
- Offering visitors and guests assistance & selling merchandise.
- Other such duties that may be assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
