Customer Service Representative

Peachtree Orthopaedic Clinic•Atlanta, GA

12d

About The Position

At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With nine convenient offices across Greater Atlanta, we're committed to providing top-notch care, and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better." Our Culture Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal-Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment. Why Choose Peachtree Orthopedics? At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary: Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization. Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions. Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients

Requirements

High school diploma or general education degree (GED) required.
Knowledge of physician billing and /or collections.
Typing speed 55 wpm and the ability to use a calculator.

Nice To Haves

Minimum 5 years of medical billing and account follow-up experience preferred.
Knowledge of ICD-10, CPT, HCPCS, and the use of modifiers preferred.
Familiar with CMS 1500/UB04 claim form completion, knowledge of Medicare, Managed Care, and commercial insurance products and plans.

Responsibilities

Work proactively with the team and provide support to the team of customer service representatives.
Understand and adhere to performance metrics and KPIs.
Adhere to implemented best practices to improve customer support processes.
Effectively resolve patient billing issues with the highest quality of customer service.
Ensure customer feedback is tracked to identify trends and areas for improvement.
Assist with reviewing self-pay AR and the aged accounts collections process.
Analytical and critical thinking skills required.
Ability to perform duties under minimal supervision.
Completes annual compliance and regulatory requirements as applicable.
Management and oversight of the remote customer service team.