Customer Service Representative

Menasha Corporation • Lakeville, MN

4d

About The Position

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction Ensures timely customer specific material setup and proactively manages proofing and material validation timelines forassigned account(s) Receives and responds to requested material specification changes and processes appropriate actions Submits project changes through internal operating systems as needed Ensures timely order entry and proactively manages order timelines for assigned account(s) Proactively monitors open projects & orders to advise key stakeholders of possible lead time challenges Receives and responds to customer complaints and processes appropriate corrective action Supports pricing requestsMonitors product inventory to assure availability for production and/or distribution to customer; works with managementon disposition of aging inventory Prepares purchase orders for outside materials Prepares and reviews required business reportsHelps to monitor the team’s overall workload to level load as needed Helps to identify and share best practices Supports continuous improvement initiatives Demonstrates knowledge of Menasha’s products and capabilities to align with customer’s products and objectives

Requirements

• High school diploma or equivalent required
• Minimum of 2 years of relevant experience required

Nice To Haves

• Prior display, graphic, and/or contract packaging industry experience preferred
• Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint

Responsibilities

• Processes orders
• Prepares correspondence
• Fulfills customer needs
• Ensures timely customer specific material setup
• Proactively manages proofing and material validation timelines for assigned account(s)
• Receives and responds to requested material specification changes
• Processes appropriate actions
• Submits project changes through internal operating systems as needed
• Ensures timely order entry
• Proactively manages order timelines for assigned account(s)
• Proactively monitors open projects & orders
• Advises key stakeholders of possible lead time challenges
• Receives and responds to customer complaints
• Processes appropriate corrective action
• Supports pricing requests
• Monitors product inventory to assure availability for production and/or distribution to customer
• Works with management on disposition of aging inventory
• Prepares purchase orders for outside materials
• Prepares and reviews required business reports
• Helps to monitor the team’s overall workload to level load as needed
• Helps to identify and share best practices
• Supports continuous improvement initiatives
• Demonstrates knowledge of Menasha’s products and capabilities to align with customer’s products and objectives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED