Customer Service Representative
About The Position
Come join the AAMCO Transmissions and Total Car Care Corporate Team in our Corporate Office in Horsham, PA. AAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity. AAMCO Transmissions is an “Employer of Choice” in the automotive business for 60+ years offering competitive pay, PTO, excellent insured benefits including medical, dental, vision, Life Insurance, STD, LTD, and a 401(k) plan with company matching funds, no weekends, and The AAMCO Promise and commitment to take excellent care of our customers with the highest priority service. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise.
Requirements
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- 18 years of age or older
- High School Diploma or equivalent
- Proficient in PC operation and navigation
- Full-Time schedule availability within hours of operations: 8:30am-5:30pm Eastern Monday-Friday
- Willing to submit to background check (includes education and employment verification)
Nice To Haves
- At least 6 months of previous call center experience a plus
- Prior Salesforce or other CRM experience strongly preferred
- Prior Automotive experience a plus
- Bilingual (Spanish) a PLUS
- Some college or college degree (Preferred)
Responsibilities
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team performance targets
- Provide customers appropriate solutions and alternatives efficiently and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and document appropriately in Salesforce
- Follow communication procedures, guidelines, and policies
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
