Customer Service Representative

Michaels Stores•Biloxi, MS

31d•Onsite

About The Position

Artistree-DFW Airport The Administrative Associate is responsible for ensuring finished goods inventory is accurate and placed into inventory; input, maintenance and reporting of daily production information. Attendance, as scheduled, is an essential function of the Administrative Associate job. Major Activities Manufacturing Assist with cycle counts, print/apply SKU labels for all products; report any discrepancies or errors to the Supervisor Process and ship orders in the IMS when required; contact transportation for pickup Post daily finished goods production records Record and track production productivity Generate manual work orders for JIT (Just-In-Time) production Generate production Reports; file daily production records & work orders Provide KPI (Key Performance Indicator) report to Supervisor and Manager Cross-train into other positions and provide support to other production teams or functions as needed Quality Verify that all inbound/outbound freight paperwork is filled out completely and correctly Audit weekly purchase orders and verify that quantities shipped match SKU number on order Monitor and corrects transaction errors Safety & Organization Maintain a clean work area for safe and efficient operation, including replenishment of supplies Follows all company safety policies; wear appropriate safety equipment, as needed Minimum Education High School Diploma, G.E.D., or equivalent Minimum Special Certifications or technical skills Proficient in MS Office; intermediate to advanced Excel skills Minimum Type of experience the job requires 1 year experience in manufacturing environment; Inventory Management/Data Entry Other Ability to count, match and compare sequences of numbers Ability to read, write, and speak English fluently; convey and receive information effectively General, verbal, and numerical intelligence Detail-oriented and maintain a high level of accuracy; keen sense of urgency Must be able to critically analyze problems and develop effective solutions. Must detail-oriented and accurate. Must have excellent time management, organizing, and prioritizing skills Physical Requirements Must be able to constantly walk and stand. Must be able to lift and carry up to 20lbs/ 9.07kg above shoulders and reach above head. Must be able to grasp with both hands occasionally. Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment. Review physical requirements matrix for all requirements Work Environment Ability to work with high noise levels and work around moving machinery Ability to work in a non-climate controlled environment which is subject to dust and high/low temperatures Ability to work safely in a fast pace manufacturing environment Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. We put people first We do the right thing We’re always improving our craft We hold ourselves accountable We’re better together At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com. Los Angeles County

Requirements

High School Diploma, G.E.D., or equivalent
Proficient in MS Office; intermediate to advanced Excel skills
1 year experience in manufacturing environment; Inventory Management/Data Entry
Ability to count, match and compare sequences of numbers
Ability to read, write, and speak English fluently; convey and receive information effectively
General, verbal, and numerical intelligence
Detail-oriented and maintain a high level of accuracy; keen sense of urgency
Must be able to critically analyze problems and develop effective solutions.
Must detail-oriented and accurate.
Must have excellent time management, organizing, and prioritizing skills
Must be able to constantly walk and stand.
Must be able to lift and carry up to 20lbs/ 9.07kg above shoulders and reach above head.
Must be able to grasp with both hands occasionally.
Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment.
Review physical requirements matrix for all requirements
Ability to work with high noise levels and work around moving machinery
Ability to work in a non-climate controlled environment which is subject to dust and high/low temperatures
Ability to work safely in a fast pace manufacturing environment
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Responsibilities

Assist with cycle counts, print/apply SKU labels for all products; report any discrepancies or errors to the Supervisor
Process and ship orders in the IMS when required; contact transportation for pickup
Post daily finished goods production records
Record and track production productivity
Generate manual work orders for JIT (Just-In-Time) production
Generate production Reports; file daily production records & work orders
Provide KPI (Key Performance Indicator) report to Supervisor and Manager
Cross-train into other positions and provide support to other production teams or functions as needed
Verify that all inbound/outbound freight paperwork is filled out completely and correctly
Audit weekly purchase orders and verify that quantities shipped match SKU number on order
Monitor and corrects transaction errors
Maintain a clean work area for safe and efficient operation, including replenishment of supplies
Follows all company safety policies; wear appropriate safety equipment, as needed