Customer Service Representative

The University of Texas at Arlington Portal • Arlington, TX

18d • $36,200 - $43,000

About The Position

The Customer Service Representative provides exceptional experience performing a variety of administrative tasks; including but not limited to answering phones, addressing student concerns, providing guidance and assistance on a wide range of issues including but not limited to Financial Aid, Admissions, Registration, Student Accounts and Registrar. The annual salary for this position ranges from $36,200 to $43,000. The final offer will be based on the candidate’s experience, qualifications, and overall fit for the role.

Requirements

• High School Diploma/ GED
• Three (3) years of call center/customer call center or an equivalent mix of education and relevant experience in similar role.
• Experience multitasking while typing and speaking.

Nice To Haves

• Two (2) years of general office or administrative experience.
• Experience in higher education in a call/contact center experience.
• Bi-lingual (Spanish and English).
• Experience/knowledge working with an integrated student information system such as PeopleSoft, (or learn within six (6) months of hire).

Responsibilities

• Answer incoming calls and provide excellent service with great attention to detail.
• Utilize tools/guides/resources and adhere to department/university policies and procedures when performing job duties
• Provide accurate, clear, and concise information to students, parents, and campus partners consistently.
• Multitask (talk and type) simultaneously while speaking to callers/students; effectively managing call time during peak and low volume times.
• Perform work in one of the following areas: Financial Aid: Answer calls and emails responding to student inquiries and providing guidance regarding federal, state, and institutional grants on topics including, but not limited to aid payments, aid eligibility, account balances, verification processes, aid applications, and adjustments. Reading and understanding financial accounts, including payments, charges, and refunds. Communicate professionally with management via email or teams regarding issues with aid acceptance, disbursement, awarding, etc.
• Admissions and Registrar: Provide updates and information on admission application statuses, submitting transcripts, residency, transfer credit evaluation, etc. Provide information to students regarding their records and registration, requesting transcripts, record changes, verifications, and graduation. Communicate professionally with management via email or teams regarding issues with student file such as holds, admissions errors, issues with transcript orders, etc.
• Student Accounts: Must be able to analyze accounts, providing guidance on account balances, explanation of charges, refunds, processed payments, verifying financial aid, third-party payments, and/or tuition waivers. Communicate professionally with management via email or teams regarding past due balances, enrollment holds with account balances, payment plans, etc.
• Performs other duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED