Customer Service Representative

Alamo Group Inc.•Skowhegan, ME

About The Position

The overall function of this position is to act as a source of information for sales representatives throughout the company, assist with local and walk in customers, and provide support with other office administration tasks for both Operations and Sales.

Requirements

Motivation to become successful in a long term career.
Excellent Customer Handling and Telephone Skills.
Professional personal appearance, Outgoing and Positive Attitude.
Ability to read English and comprehend instructions and information, both in verbal and written format.
Ability to work well with others.
Must have valid driver’s license and acceptable Motor Vehicle Record.
Must be computer proficient in all aspects.
Ability to work with minimal supervision.

Responsibilities

Greet customers that enter the building, making them feel welcomed and valued, then proceed to assist them.
Answer incoming calls with proper screening to ensure customers get to the right place the first time.
Work closely with parts, service, and sales departments to form a cohesive team which consistently communicates and functions seamlessly in the eyes of the customer.
Develop strong product knowledge and gain the ability to accurately quote small jobs/equipment purchases for the walk-in customer.
Maintain and organize a seasonal supply of sales literature in the showroom for walk in customers.
Entering Work Orders into Great Plains.
Assisting the sales department with quoting needs while they are on the road to help insure their time is spent in front of customers.
Invoicing and Billing Customers
Becoming another source of payment for customers who are picking up parts or equipment.
Assisting the Operations Manager with general business needs.