Customer Service Representative

Idaho Housing and Finance Association•Boise, ID

2d•$18

About The Position

Join Our Team! We are looking for motivated and customer-focused individuals to join our team as Customer Service Representatives in our Loan Servicing Department. As a Customer Service Representative you will play a vital role in delivery exceptional customer service to our customers, ensuring their mortgage-related needs are met. In this role, you will be responsible for responding to customer inquires related to their mortgage payments, taxes, and insurance, while providing a positive customer experience. At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans. Join our team and be part of a supportive culture that values growth, integrity, and customer focus. We offer competitive benefits, ongoing training, and opportunities for career advancement in a thriving organization dedicated to excellence in mortgage loan servicing.

Requirements

High school diploma or equivalent
Proven experience in customer service, preferably in a call center or financial services environment
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to handle difficult situations with patience and professionalism
Proficiency with computer systems and customer relationship management (CRM) software
Ability to work in a fast-paced environment and manage multiple tasks effectively
Strong customer service and communication skills
Ability to work in a fast-paced environment with multiple priorities

Nice To Haves

Additional education or training in finance or customer service is a plus
Familiarity with mortgage terminology and processes is a plus
Bilingual in Spanish preferred

Responsibilities

Provide accurate information and assistance to borrowers in regard to their home loans
Resolve customer issues efficiently while maintaining a high level of professionalism and empathy
Document customer interactions and update account information accurately in the system
Maintain the highest level of confidentiality and security when handling client information
Follow company policies and procedures to ensure compliance and quality standards
Other job duties as assigned