Customer Service Representative
About The Position
Comprehensive EyeCare Partners is one of the nations largest vision care management service organization. CompEye is focused on providing best-in-class, full-spectrum practice management and administrative services to its affiliated physicians and practices in support of their mission to deliver clinical excellence. Our Mission: Building the nations preeminent eye care services company by partnering with world class physicians, driving superior clinical and surgical outcomes, while optimizing the patient experience. Position Summary As a Customer Service Representative, you will be responsible for efficiently confirming, cancelling and rescheduling medical appointments for patients while providing exceptional customer service. Work Hours: 8:30am - 5pm Monday to Friday
Requirements
- Strong written and verbal communication skills, with the capacity to engage effectively with individuals across all organizational tiers, including executive leadership.
- One year Customer Service experience in either call center, retail, or medical office.
- Attention to detail
- Outstanding customer service aptitude.
- Dedication to a patient-centered approach, delivering exceptional patient care
- Proficiency in use of Internet, Intranet resources and MS Outlook
- Proficient typing speed and accuracy (35 WPM)
- High school diploma or GED preferred
Responsibilities
- Answer incoming calls from patients and healthcare providers professionally and courteously.
- Reschedule and cancel medical appointments accurately and efficiently using our scheduling software.
- Verify patient demographics information to ensure accuracy and completeness.
- Provide patients with necessary information regarding appointment preparation, location, and any special instructions.
- Document all patient interactions and appointment details accurately in the electronic medical records system.
- Follow up with patients to confirm appointments and remind them of upcoming visits as needed.
- Collaborate with other call center team members to address patient inquiries and resolve scheduling issues.
- Adhere to all HIPAA regulations and always maintain patient confidentiality.
- Assist in other administrative tasks and projects assigned by the supervisor
Benefits
- Generous Paid Time Off
- Medical, dental and vision benefit
- Paid Holidays
- Company paid life insurance
- 401(K)
- On-going education available including certification reimbursement
- Discount Programs Including Vision discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
