Customer Service Representative

Hero Home Services • Bloomington, MN

43d • $22 - $24 • Onsite

About The Position

At Hero, we’re more than a service provider; we’re a partner in ensuring comfort, safety, and community well-being for the Twin Cities. Our Customer Service Representatives support this mission by providing an exceptional customer-focused experience across calls, texts and emails. As a CSR you’ll work closely with our Dispatch team to ensure our service experts are running at capacity and to provide our customers with a seamless experience from their initial call all the way through their service appointment and beyond.

Requirements

• Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information.
• High attention to detail and organizational skills.
• Ability to work independently and adapt to change.
• Able to communicate professionally, clearly and concisely with other team members, management, and customers.
• Demonstrates a strong ability to multi-task and problem solve with a sense of urgency.
• Ontime and prepared to work before the scheduled start time for your shift.

Nice To Haves

• ServiceTitan experience preferred but not required.

Responsibilities

• Answer and book incoming calls, emails, and other requests while providing an exceptional experience to the customer.
• Make outbound calls to book and confirm existing and potential customers to fill the dispatch board to full capacity.
• Adhere to the company policy for customer concerns and work to resolve them efficiently and effectively.
• Update and maintain information in our customer database with accuracy.
• Practice first call resolution when handling calls.
• Other duties as assigned by management.

Benefits

• 40 hours per week at the hourly pay as negotiated upon hire
• Weekly performance incentives
• Pay increases are given based upon our Hero CSR Performance Levels, not based on time employed with company
• Full benefits, including medical, vision and dental insurance plus 401k and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees