Customer Service Representative - Part Time

Williams-Sonoma Customer Care Centers•Charlotte, NC

1d•$15•Remote

About The Position

Williams-Sonoma Inc. Customer Service Representatives Part Time availability Now accepting applications until April 6, 2026 Accepting applications from these states only - AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, UT, ID, KS Why Join Us? Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day ? If you’re someone who: Brings positive energy Solves problems with confidence Loves great products and even better discounts …then you’ll feel right at home here! Your Day to Day (Essential Functions): ✅ Customer-Focused Support Serve as the first point of contact for customer inquiries via phone Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions. Handle escalations with professionalism, ensuring a smooth resolution process. ✅ Problem-Solving & Ownership Apply critical thinking to troubleshoot issues and offer appropriate solutions. Approve adjustments, returns, or other resolutions within established guidelines. Follow up with customers to ensure complete satisfaction and issue solutions. ✅ Service with Integrity Uphold company values by providing honest, ethical, and transparent support. Maintain confidentiality of customer data and company policies. Stay informed about product updates, policies, and procedures to provide accurate information. ✅ Collaboration & Continuous Growth Work closely with team members and leadership to improve service processes. Participate in ongoing training to enhance skills and stay ahead in customer service excellence. Provide feedback to improve company policies and customer experience strategies.

Requirements

1+ years of customer service experience (retail, call center, or hospitality preferred)
Strong communication skills - Ability to de-escalate and resolve issues professionally
Problem-solving mindset - You think fast and adapt quickly
Integrity and reliability - You do the right thing, even when no one is watching
Comfortable working in a fast-paced environment with performance goals
Tech-savvy - Ability to navigate multiple systems and multitask efficiently
Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
Mac IOS 13 or newer
A PC that is fully updated with all current windows AND all optional updates, as these are device specific for your system and can affect Audio and other performance if not updated.
You must have an anti-virus program running on your computer. Microsoft Defender is sufficient and already installed on most Windows based computers.
Our systems work best using Google Chrome . Other browsers may not work. If this is the case, we will ask you to install Chrome.
6 GB RAM or higher, but we recommend 8GM or higher to support the work environment
You must have enough free space available to both install needed systems and run these systems effectively.
Minimum Optimal Screen Resolution: 1920 x 1080
External mouse (wired preferred)
Keyboard (wired preferred)
Webcam (will be utilized for Training and meetings
USB headset ( wired required – wireless/Bluetooth headsets NOT acceptable)

Responsibilities

Serve as the first point of contact for customer inquiries via phone
Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
Handle escalations with professionalism, ensuring a smooth resolution process.
Apply critical thinking to troubleshoot issues and offer appropriate solutions.
Approve adjustments, returns, or other resolutions within established guidelines.
Follow up with customers to ensure complete satisfaction and issue solutions.
Uphold company values by providing honest, ethical, and transparent support.
Maintain confidentiality of customer data and company policies.
Stay informed about product updates, policies, and procedures to provide accurate information.
Work closely with team members and leadership to improve service processes.
Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
Provide feedback to improve company policies and customer experience strategies.