Customer Service Representative - Residential

Decron Properties • San Jose, CA

11d • Onsite

About The Position

The Customer Service Representative (CSR) serves as the front-line contact for residents. The CSR is responsible for all phases of resident relations and resident retention of a multi-family residential community. Providing particular emphasis on administration of the property operations, resident functions, and service requests with the end result of providing a quality living experience for the residents.

Requirements

• High school diploma or equivalent
• 1+ years of customer service, receptionist, or administrative experience
• Professional communication skills (in-person, phone, and email)
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook) and basic office equipment
• Ability to multitask in a fast-paced environment
• Friendly, approachable, and service-oriented demeanor
• Availability to work weekends or evenings as needed

Nice To Haves

• Prior experience in residential leasing, hospitality, or property management
• Familiarity with property management software (e.g., Yardi, AppFolio)
• Bilingual in English and Spanish or another common local language

Responsibilities

• Assist with planning and promoting resident events and activities to support retention efforts.
• Respond promptly to resident service requests and follow up within 24 hours to ensure satisfaction.
• Input, update, and close service requests in Yardi.
• Support lease renewal efforts and communicate policy violations or lease breaches.
• Address resident complaints professionally and within company guidelines.
• Maintain knowledge of Fair Housing laws, local ordinances, and property rules, including eviction procedures.
• Help administer parking policies, newsletters, and community communications.
• Coordinate and track the distribution of promotional items and resident feedback.
• Maintain online listings with updated photos, pricing, and specials.
• Participate in outreach marketing to increase traffic and awareness.
• Distribute flyers, newsletters, and community notices.
• Install or remove marketing materials (banners, signs, balloons, etc.).
• Monitor competitors and provide market analysis to improve strategy.
• Support community events and resident engagement initiatives
• Help with administrative projects or seasonal tasks
• Provide translation or language assistance if qualified and requested
• Other duties as assigned

Benefits

• Decron offers a competitive salary, commissions (position specific), engaging workplace, and a benefit package including med/dent/vis/ plus more for Full-Time positions, as well as vacation, sick, holiday, 401k, free life insurance, amazing corporate events, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED