Customer Service Representative

RJ Schinner Co • Menomonee Falls, WI

2d • Onsite

About The Position

The Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.

Requirements

• 1-3 years of effective customer support experience
• Strong phone skills
• Dynamic active listening skills
• Impassioned customer satisfaction focus
• Solid ability to effectively adapt and respond to different types of situations
• Proven ability to prioritize and manage time efficiently

Nice To Haves

• Customer support experience in a wholesale redistribution environment
• Familiarity with Eclipse (AS400)/Solar (Window based) system

Responsibilities

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers a
• Reviews Deduction Lists, Credit Report, and Pricing Over-Ride Report
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)
• Tracks status of products and stock requests with Purchasing team

Benefits

• Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
• Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
• Two weeks’ paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up-to-date technology and operations equipment
• New-hire and on-going training opportunities
• Regular Employee Appreciation events
• Employee pricing program on RJ Schinner sold products
• ½ off RJ Schinner Apparel, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees