Customer Service Representative

Aston Carter • Olathe, KS

36d • $20 - $20 • Onsite

About The Position

We are looking for a dedicated Customer Service Representative to handle a high volume of inbound and outbound calls while delivering exceptional service. This role requires strong communication skills, attention to detail, and a commitment to providing accurate, courteous support.

Requirements

• 3–5 years of customer service experience in an inbound call center
• Strong computer skills, including proficiency with Microsoft programs
• High school diploma or equivalent required

Responsibilities

• Handle 50–70 inbound calls per day
• Make 60–80 outbound calls per day
• Maintain professionalism and courtesy at all times, including:
• Providing accurate information
• Following client scripting
• Using appropriate tone and inflection
• Showing empathy and willingness to assist
• Identify and escalate AE/PQC issues to the client within one business day
• Manage caller complaints and escalate through the supervisor request process
• Respond to sample accountability emails within 24 hours
• Complete and submit daily spreadsheets (AV, Touchstone, FEDEX)
• Manage data and documentation through DTP and the usmmempsi.cc.com mailbox
• Maintain 90%+ attendance and on‑phone time
• Follow all CWI, SOP, federal regulations, and company policies

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees