Customer Service Representative (CSR)

The Employment Group • Indianola, IA

14d

About The Position

The CSR will be the first point of contact for customers, responsible for answering incoming calls, handling customer inquiries and concerns, and coordinating job details with the production staff. This role requires strong communication skills, problem-solving abilities, and attention to detail.

Requirements

• Previous customer service experience preferred
• Strong verbal and written communication skills
• Ability to handle challenging situations with patience and professionalism
• Strong organizational skills and attention to detail
• Proficiency with basic computer programs and data entry

Responsibilities

• Answer and direct incoming customer calls in a professional and courteous manner
• Handle customer complaints and resolve issues in a timely, customer-focused way
• Take job orders over the phone, ensuring all details are recorded accurately
• Communicate job details and order specifications clearly to production staff
• Maintain accurate records of customer interactions, orders, and feedback
• Provide updates to customers regarding order status, timelines, and any changes
• Collaborate with team members to ensure customer needs are met and jobs are completed as requested
• Support general office tasks as needed

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed