Customer Service Representative
About The Position
This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be normal business hours, Monday - Friday
Requirements
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of experience in a call center or office setting, while analyzing and solving customer problems
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 5:30 pm CST. It may be necessary, given the business need, to work occasional overtime.
Nice To Haves
- Medical terminology experience
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Responsibilities
- Answer a high volume of calls from patients or their representative
- Perform scheduling, re-rescheduling, and cancelation of patient appointments.
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
- Maintain all Compliance and HIPAA regulations at all times
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
