Quick - Air Logistics Healthcare Customer Care Specialist

Kuehne & Nagel Logistics, Inc. • Schiller Park, IL

55d • $25 - $27

About The Position

We are seeking a Customer Service Representative to join our QSTAT team. In this role, you will develop and maintain strong client relationships, manage shipment-specific processing, and provide timely communication of order updates. You will play a key role in ensuring compliance with regulations and delivering exceptional service.

Nice To Haves

• Background in air courier, freight, or biopharmaceutical logistics preferred.
• Knowledge of temperature-controlled packaging and monitoring devices preferred.
• Experience in clinical trial logistics and regulatory compliance preferred.
• GDP training and IATA Dangerous Goods certification preferred.

Responsibilities

• Plan shipments in coordination with clients' requirements.
• Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.
• Escalate all client issues to the management team as required.
• Identify and implement strategies to improve quality of service and productivity.
• Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly: All QuickTrac CS-related functions QuickSTAT email program to include client email / contact group information updates.
• Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team.
• Undertake any other reasonable duties / responsibilities at the request of the management team.
• Ensure compliance with company policies and procedures.
• Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.
• Ensure compliance with all required training certifications.
• Report to Air Logistics Healthcare Customer Care Supervisor.
• In this role individuals will work on the 2rd shift: 12pm to 8pm or 2pm to 10pm; including Fridays and one weekend day.

Benefits

• At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.
• Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
• Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.
• QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Support Activities for Transportation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees