Customer Service Representative

World Truck Towing & Recovery • Seville, OH

27d • Onsite

About The Position

World Truck Towing & Recovery is a fast-paced, customer-first company providing 24/7 roadside and heavy-duty towing services. When someone’s day takes a turn, we’re the call that gets them back on track. We’re growing—and we need dependable, friendly voices to answer those calls. This is a customer service position —no towing experience required. We’ll train you! You’ll be the first point of contact for customers needing help.

Requirements

• High school diploma or equivalent
• Strong communication and multitasking skills
• Calm, patient, and professional under pressure
• Basic computer skills (dispatch software experience is a plus)

Nice To Haves

• Previous customer service experience preferred (but not required)
• dispatch software experience is a plus

Responsibilities

• Answer incoming calls and ask a set of simple, guided questions
• Dispatch towing services quickly and accurately
• Provide updates on service status and estimated arrival times
• Coordinate with drivers and keep customers informed
• Handle billing, scheduling, and basic administrative tasks

Benefits

• Paid training – We’ll teach you everything you need to know
• Flexible scheduling – We’re hiring for all shifts
• Supportive team – You’ll be part of a crew that’s got your back
• Growth opportunities – We promote from within
• Paid holidays and PTO
• Overtime pay
• 401(k) with company match
• Supplemental insurance (disability, life, accident)
• Health Savings Account contributions
• Proactive Health Management Plan with telemedicine, health coaching, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED