Customer service representative On site

Distro•Denver, CO

5d•$310 - $391•Onsite

About The Position

Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support. You will work in a high-volume contact center environment where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.

Requirements

English proficiency at C1 (Advanced/Fluent) level.
Minimum 1 year of customer service experience, preferably in a contact center.
Comfortable working in fast-paced, high-volume environments.
Strong verbal and written communication skills.
Customer-oriented with strong problem-solving abilities.
Basic computer skills and ability to navigate multiple systems.
Mandatory availability to work onsite in Nairobi, Kenya.

Responsibilities

Handle customer inquiries via calls and chats related to purchases, services, order status, and general support.
Manage a high volume of calls while maintaining quality and professionalism.
Provide accurate, clear, and timely information to customers.
Build rapport quickly and maintain a positive, customer-focused experience.
Use established communication templates for consistency and efficiency.
Accurately document all customer interactions in internal systems.
Collaborate with team leads, quality, and training teams to meet performance expectations.
Adhere to schedules, performance metrics, and operational guidelines.
Maintain professionalism and courtesy in all interactions.
Demonstrate flexibility to work different shifts, including evenings and weekends.