Customer Service Representative

Ethos Veterinary Health•Portsmouth, NH

1d•$18 - $22•Onsite

About The Position

Are you ready to make a significant impact in the world of veterinary care? Port City Veterinary Referral Hospital, located in Portsmouth, NH is on the lookout for a passionate and dedicated individual to join our esteemed team as a Client Care Specialist. We don't just provide exceptional veterinary care – we're committed to delivering an unparalleled experience to our clients and their beloved pets. As the first point of contact for our clients, you'll play a crucial role in delivering exceptional service and support. As a Client Care Specialist, you'll play a crucial role in supporting our specialty and urgent care departments while welcoming and assisting our guests.

Requirements

Exceptional First Impressions: Are you the person who effortlessly leaves a positive and lasting first impression? We want you! The ideal candidate will possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
Adaptability and Multitasking: In our fast-paced environment, versatility is key. If you thrive on multitasking and can navigate unexpected situations with ease, you're the problem solver we're looking for.
Customer Service Excellence: If you've excelled in customer service, you know the importance of building positive relationships. Your ability to provide outstanding service aligns seamlessly with our commitment to delivering an exceptional client experience.
Flexibility and Adaptability: Be a team player who thrives in a collaborative environment, adapting to situations where protocols may not apply and handling unanticipated tasks with grace.
Fluent English skills (speaking & reading) are required for the role.

Responsibilities

Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.