Customer Service Representative
About The Position
Be part of our team and bring your office support skills as a problem solver while ensuring the highest level of customer care. The successful candidate will be responsible for serving as primary customer contact and project manager for our electro-mechanical repairs business. The CS Representative will coordinate all activities required to provide our customers with the highest level of satisfaction. This role calls for the CS Representative to maintain a continuous line of communication with our customers, our management team, our engineering staff, and various plant operations. Through daily professional rapport with our customers, the S Representative is accountable for preparing quotes for repair requests, while maintaining contact with our vendors to establish price and availability of replacement parts and/or repair items for job estimates. Duties also include various administrative tasks that include the coordination and management of transportation schedules, preventive maintenance, and repairs of company trucks.
Requirements
- 2-3 years’ experience in a general mechanical environment, (i.e. machine shop work, warehousing)
- General business computer literacy
- Excellent communication, interpersonal, listening skills
- Ability to understand, perform, and retain various skill-related training
- High School diploma or equivalent
Nice To Haves
- Experience in professional phone sales
- Knowledge and/or experience with ISO 9001 Quality System
Responsibilities
- Serving as primary customer contact
- Project manager for our electro-mechanical repairs business
- Coordinate all activities required to provide our customers with the highest level of satisfaction
- Maintain a continuous line of communication with our customers, our management team, our engineering staff, and various plant operations
- Preparing quotes for repair requests
- Maintaining contact with our vendors to establish price and availability of replacement parts and/or repair items for job estimates
- Coordination and management of transportation schedules, preventive maintenance, and repairs of company trucks
Benefits
- Competitive salary
- Full employee benefits package (Health, Dental, Visions, Welfare Insurances, 401k Program)
- Being part of a growing and successful organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
