Customer Service Representative

Mattioni Plumbing, Heating & Cooling•Downingtown, PA

6d•$17•Hybrid

About The Position

You're the best and you want to join a team that appreciates you, where you can create your own opportunities. Who We Are We are not just your local plumbing, heating & cooling experts. We are family owned and operated, not some big enterprise. We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Chester County. You've probably seen our trucks and our ads. We give our employees the opportunity to carve their own path. We know how to get weird & win! People often come to us looking for a job. They stay with us because they find a family, a fulfilling career, and room to grow. What We Do We are a team of home service experts who don't cut corners and go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning systems. The Big Task for a Customer Service Representative You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Requirements

If you can achieve the above and you find it fun and challenging - you have just the right amount.
Ability to commute/relocate: Downingtown, PA 19335: Reliably commute (Required)
Candidates must be able to pass a drug and background test (honesty policy is appreciated).

Nice To Haves

High school or equivalent (Preferred)

Responsibilities

Learn the call script in order to sound professional and authentic when speaking with our customers.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information.
Maintain communication with dispatch and your manager.