Customer Service Representative

BancFirst Corporation • Ardmore, OK

2d • Onsite

About The Position

This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys selling.

Requirements

• High School Graduate/GED
• Strong customer service skills
• Minimum of one year successful sales experience in an incentive driven or relational selling environment; demonstrated performance in meeting and exceeding performance goals
• Ability to generate referrals including making on site visits with local businesses
• Ability to work effectively as a team member and with customers
• Strong work ethic and high integrity
• Knowledge of policies and procedures as well as federal guidelines
• Ability to acquire an understanding of BancFirst products and services
• Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications
• Friendly, outgoing, confident, assertive and enthusiastic personality
• Professional appearance and demeanor
• Outstanding listening and communication skills, both written and verbal
• Ability to work various hours as assigned to meet the needs of the business
• Demonstrated good attendance and punctuality

Nice To Haves

• Successful sales record in a retail banking environment; with knowledge of bank products and services
• Bilingual (Spanish) a plus

Responsibilities

• Greet customers and facilitating a welcoming and customer focused environment
• Build and maintain relationships with customers to help identify financial products and services that meet their personal needs
• Open accounts, assists with processing and taking loan applications
• Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
• Responsible for maintaining legal documents
• Promote BancFirst services through cross selling banking products to new and existing clientele
• Perform daily/weekly sales reporting
• Perform other job-related duties and special projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED