Customer Service Representative

Aston Carter • Charlotte, NC

9d • $20 - $21 • Onsite

About The Position

The Customer Service Representative (CSR) ensures delivery of excellent customer service by accurately processing orders, communicating, and coordinating with other departments to resolve inquires. This position assists with the installation and fabrication process. The CSR will build and maintain business relationship with clients by providing prompt and accurate service that will assist in increasing customer loyalty.

Requirements

• Minimum 1 year of customer service experience
• High School diploma/GED required, Associate’s Degree in Business is a plus
• Minimum 1 year of scheduling experience
• Stone industry experience or knowledge preferred
• Proficiency in Microsoft Office and web based programs

Nice To Haves

• Associate’s Degree in Business
• Stone industry experience or knowledge

Responsibilities

• accurately processing orders
• communicating
• coordinating with other departments to resolve inquires
• assists with the installation and fabrication process
• build and maintain business relationship with clients by providing prompt and accurate service that will assist in increasing customer loyalty

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED