Customer Service Representative

Mills Automotive Group•Baxter, MN

1d•$16 - $18

About The Position

As a member of our Business Development Center (BDC) you will be assisting our Guests with scheduling various service appointments for our five Service Departments in a call center environment. Enjoying working with Guests and Customers over the phone is a must! Being a high performer that wants a rewarding position in a customer-focused organization is necessary.

Requirements

Ability to be delightful, positively engaging, and smile over the phone.
Ability to secure and schedule a high percentage of appointments and handle objections.
Ability to handle challenging customer concerns, remain calm under pressure, and resolve the Guest’s concern.
Enjoy speaking on the phone with customers and assisting others.
Strong work ethic with the ability to work in a fast-paced, result-driven environment.
An energetic, hardworking, detail-oriented, organized, and passionate individual to join our Team!

Responsibilities

Effectively managing a high volume of incoming calls.
Responding to service appointment requests quickly and effectively.
Advising and scheduling simple manufacturer-recommended maintenance services at specific mileages or times.
Positively engaging in outgoing call campaigns to alert customers about their potential overdue maintenance or recall lists.
Positively creating World Class Experiences with and for our Guests.

Benefits

Opportunity for growth and advancement within our Company!
Leader in our industry for overall Employment Package!
Medical Insurance
Dental Insurance
Vision Plan
Health Savings Account
Cafeteria Plan
Life Insurance
Employer sponsored 401(k) & potential Profit Sharing
Paid Time Off
Designated Paid Holidays
The Health, Wellness, and Safety of our Team Members is a Top Priority for our Company!