Customer Service Representative - Joint Health Insurance Fund

Acrisure•Iselin, NJ

1d•$65,000 - $70,000•Onsite

About The Position

The Customer Service Representative - Employee Benefits provides prompt, accurate, and courteous support service to clients and account teams. The ideal candidate should have a background in employee benefits and the ability to develop an excellent rapport clients and carrier partners. Project management and multi-tasking skills are crucial components of this position.

Requirements

High School Diploma or the recognized equivalent is required
Minimum of 2 years’ experience in the employee benefits and/or insurance industry
Minimum of 2 years’ experience in a fast paced, professional office setting
Proficiency in MS Word, Excel, Outlook, Internet, Adobe Acrobat and PowerPoint
Strong attention to detail and proofreading skills
Ability to produce high quality work in a fast-paced environment
Work as a team member to achieve department goals and overall company goals
Strong multi-tasking, organizational, communication and grammatical skills
Ability to take direction and work independently of continuous supervision and stay focused on the project at hand
A positive outlook and desire to learn and grow with the organization
Excellent communication skills with the ability to provide clear, concise and accurate information in a written and verbal format
Strong organizational skills with the ability to prioritize projects according to deadlines and urgency
Flexibility, willing to “wear many hats” and assist team members in any other capacity relating to client services

Nice To Haves

Previous insurance experience is preferred

Responsibilities

Monitor incoming member calls and client email accounts receiving customer service requests related to eligibility and claim concerns.
Assist Account Management Team with day-to-day administrative needs, such as claims and billing resolution, and other service-related items
Manage benefits enrollment and terminations as needed, including COBRA qualifying event notifications in carrier/vendor portals
Investigate and resolve complex issues with both carriers and clients, including claims and billing resolution, provider inquiries, provider referral issues and other administrative issues
Assist with billing audits and reconciliation
Assist with HRIS/Ben Admin system implementation, renewal updates and testing
Assist with processes incoming Broker of Record letters, gather new client benefit information, add policy and commission structure to agency management system
Assist with new carrier and plan implementations
Review policies and contracts for accuracy
Responsible for printing/binding of sales and renewal presentations and coordination of enrollment kit orders
Prepare client mailings, including birthday/holiday gifts
Assist with organizing client health expos and wellness events
Schedule and coordinate internal and external meetings
Create, organize, and maintain specialized, confidential and other office files or filing systems
Assist other functional areas and agency personnel as time permits

Benefits

Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Opportunities for Growth
Parental Leave
Generous time away
Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.